DarazSale.Com | Online Shopping for Health, Beauty, Electronics & More in Pakistan

Warranty And Services

Warranty and Services - DarazSale.Com

At DarazSale.Com, we are committed to ensuring customer satisfaction by providing quality products and reliable services. This Warranty and Services policy outlines the warranties offered on our products and the services we provide to support your shopping experience.

1. Product Warranty

General Warranty Terms

Coverage: Most products sold on DarazSale.Com come with a manufacturer’s warranty, which varies depending on the product category and brand. Specific warranty details are provided on the product listing page.

Duration: Warranty periods typically range from 6 months to 1 year for electronics and other applicable products, unless otherwise specified.

What’s Covered: The warranty covers manufacturing defects and malfunctions under normal use. It does not cover damage due to misuse, accidents, unauthorized repairs, or normal wear and tear.

Product-Specific Warranties

Electronics: Typically carry a 6-month to 1-year warranty for defects in materials or workmanship.

Health, Beauty, Skincare, and Personal Care Products: These products are generally non-warrantable but are eligible for returns if defective or damaged upon delivery (see Return Policy below).

Kitchen and Home Products: Warranty coverage varies by product; refer to the product listing for details.

Warranty Claim Process

Contact our customer service team at contact@darazsale.com or 03009791333 within the warranty period.

Provide your order number, product details, and a description of the issue, along with photos or videos if applicable.

Our team will assess the claim and provide instructions for repair, replacement, or refund, subject to the warranty terms.

If approved, you may need to ship the product back to us (shipping costs may be covered by DarazSale.Com for valid claims).

2. Return and Refund Policy

Return Window: Products can be returned within 14 days from the delivery date if they are defective, damaged, or not as described.

Eligibility: Products must be unused, in their original packaging, and include all accessories or components.

Process:

Contact our support team at contact@darazsale.com or 03009791333 to initiate a return.

Provide your order details and reason for the return.

Follow the return instructions provided, including shipping the product back via our designated courier (Leopard or TCS).

Once received and inspected, we will process a refund or replacement within 5-7 business days.

Non-Returnable Items: Health, beauty, skincare, and personal care products are non-returnable unless defective or damaged upon delivery.

3. Delivery Services

Coverage: We deliver to all regions of Pakistan.

Courier Partners: We partner with trusted couriers, Leopard and TCS, to ensure timely and secure deliveries.

Delivery Time: Orders are delivered within 2 to 3 days across Pakistan, subject to location and courier availability.

Tracking: A tracking number will be provided upon shipment, allowing you to monitor your order’s progress.

4. Customer Support Services

Availability: Our customer support team is available to assist you with inquiries, order issues, or warranty claims.

Contact Methods:

Email: contact@darazsale.com

Phone: 03009791333

Response Time: We aim to respond to all inquiries within 24-48 hours.

Support Scope: Assistance with order tracking, product inquiries, warranty claims, returns, and general troubleshooting.

5. Repairs and After-Sales Services

Repairs: For products under warranty, repairs will be facilitated through the manufacturer or authorized service centers. Contact us to initiate a repair request.

Out-of-Warranty Repairs: For products outside the warranty period, we may offer repair services at an additional cost, subject to availability.

Replacement Parts: Availability of replacement parts depends on the product and manufacturer. Contact us for details.

6. Limitations of Warranty and Services

Exclusions: Warranties do not cover damage caused by improper use, negligence, modifications, or external factors (e.g., water damage, physical impact).

Non-Warranty Products: Certain products, such as consumables (e.g., skincare, beauty products), may not carry a warranty but are eligible for returns if defective upon delivery.

Service Availability: Repair and replacement services are subject to product availability and manufacturer support.

7. Changes to This Policy

We may update this Warranty and Services policy periodically. Any changes will be posted on this page with an updated "Last Updated" date. We encourage you to review this policy regularly.

8. Contact Us

For any questions, warranty claims, or support requests, please reach out to us: